Title
Support Technician (Richards Bay)
Job Description
We are looking for a Support Technician who will be responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.
Applicants must have a valid drivers license and own reliable vehicle. Applicants must reside in the Richards Bay area.
Key Responsibilities:
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame
- First-time-fix rate and recall rate under the stipulated requirements
- Maintain customer relationship
- Be pro-active on the calls allocated
- Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)
- Maintain and manage sufficient boot stock
- Complete administration within time frames as per policies
- Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete
- Technical support, maintenance, trouble shooting on desktop and POS equipment
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Matric qualification
- A+ N+ Qualification
- Mechanical Skills
- Electronic Skills
- Soldering Skills
- Faulting Find techniques
Years of Experience
- 2 years of experience in maintaining equipment in an IT environment
- 1 Years experience working on desktop equipment
- Maintaining POS is advantageous
Other requirements
- Good communication (verbal and written) skills and interaction skills
- High level of attention to detail
- Dedication to Customers both internally and externally
- Must be flexible to take on additional tasks
- Problem analysis
- Perseverance
- Self-Development
Education
National Certificate Level 4 (N4) / Grade 12 (Required)
Languages
English
More Information
- Address MRN,MRN,MRN, ,SA
- Salary Offer Negotiable Pound Negotiable Month
