Service Representative Cust Service Area (2 Posts) – Eskom

Job Expired

Minimum Requirements

Qualification(s):

Grade 12/NCV4/NSC3/N3 and languages/Diploma/Certificate Low- voltage officials at NQF4 with 120 credits

Related Minimum Experience:

3 years’ experience Of Basic understanding of electricity

Skills and Competencies

Behavioral:
• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing
Knowledge
• Through understanding of customer service and marketing theory
• Understanding business processes
• Understanding Eskom Business

Skill:
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication skills

Key Responsibilities

• Build Customer Relationship
• Maintain customer data.
• Execute generic service activities.
• Execute vending and prepaid activities.
• Facilitate and enable quotation and connection activities.
• Facilitate and enable conventional measurement and metering tasks.

More Information

  • This job has expired!
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