Desktop Support Engineer – ALTRON

Title

Desktop Support Engineer (Thungela)

We are looking for a Support Technician who will be responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. Escalates more complex problems but may manage the incident to completion.  Identifies interim and long-term solutions and provides regular updates to the Senior Problem Analyst.  Participates in internal forums and work groups to contribute to the methodology and standards.

Qualifications:

• CompTIA A+
• CompTIA N+
• ITIL Foundation Certification
• Microsoft Azure Fundamentals – AZ900
• Microsoft Office 365 Fundamentals – MS900
• MTA: Windows Operating System Fundamentals (Windows 10 and 11)
• Microsoft 365 Certified: Modern Desktop Administrator Associate

Skills:

• Demonstrated skills, knowledge, and experience in EUC function.
• Strong Communication (Written and Verbal) – Clear, concise, good command and conveyance of language
• Good knowledge of MS systems and MS Applications
• Good troubleshooting and problem-solving skills
• Good Interpersonal Skills
• Computer hardware, functions, troubleshooting and resolution. (Laptops and Desktops).
• Adhere to Asset management process
• Be able to handle conflict
• Excellent prioritisation skills.
• Self-Motivated and disciplined
• Ability to work independently and within teams.
• Ability to impart and share knowledge and skills.
• Ability to work in a fast-paced environment and under pressure.

Education

National Certificate Level 4 (N4) / Grade 12 (Required)Languages

English